Effective real-time management relies on the right reports to gauge compliance and clear processes to take action when you observe changes. It is not the job of your workforce management team to handle compliance issues. This is the responsibility of your operations.

By reducing the number and type of agents required, real-time management reduces operational costs. It also increases satisfaction with customers blog here by ensuring customers do not have to endure long waiting times for support. Support agent burnout can be prevented by addressing issues immediately. This can also save time later on when they are complaining about their experience.

It is important that someone be assigned to monitor the management tool throughout the day. This can be a person who is dedicated to this job or a team member that rotates the responsibility or a task that is incorporated into the job description. It is crucial that the task is completed and is an integral part of the daily workflow.

It’s important to get everyone on board with the new approach and to make sure they know the benefits it can bring to them. The process of soliciting feedback from your employees will help you understand how they’re adapting to change. It will also give you the opportunity to address any issues.